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Accommodations">AIAM 08 Accommodations</a><br> <a href = "AIAM08regns.html" title="AIAM08 Registrations">AIAM08 Registrations</a><br> <a href = "apdttravel.html" title="Travel and links">Travel and links</a><br> <a href = "apdtvenue.html" title="Venue">Venue</a><br> <a href = "apdtkeynotes.html" title="Keynotes">Keynotes</a><br> <a href = "aacc08social.html" title="Social Program">Social Program</a><br> <a href = "wacetours.html" title="Tours">Tours</a><br> <a href = "wacedownloads.html" title="Downloads">Downloads</a><br> <a href = "torch.html" title="Torch Relay">Torch Relay</a><br> <a href = "iibcbackground.html" title="Background">Background</a><br> <a href = "iibcdestination.html" title="Destination">Destination</a><br> <a href = "iibctravel.html" title="Transport/Links">Transport/Links</a><br> <a href = "iibcaccomm.html" title="Accommodation">Accommodation</a><br> <a href = "iibccontacts.html" title="Contacts">Contacts</a><br> <br><FONT face=DIN-Light> <P align=left></FONT><FONT face=Arial>Brisbane City Council (BCC) receives a disproportionate number of barking dog complaints each year. While each complaint is not necessarily for a different dog as several complaints may be received concerning the same dog, the large number of complaints is indicative of the size of the problem. Barking dog complaints are costly for Council to resolve, a drain on the AMO resource, create conflict between neighbours, attract political and media attention and place the Animal Management Officer (AMO) under a great deal of stress.<BR><BR>The financial burden for Council in dealing with this type of complaint can range from a few hundred dollars for a single uncomplicated case, to thousands of dollars for the more complex ones involving uncooperative dog owners and Court action. Often the end result is a lose-lose situation for all concerned with neighbourhood relationships soured and Councils image in the eyes of the dog owner and complainant taking a real battering. <BR><BR>Past strategies in dealing with the problem have been both pro-active and reactive with reactive being the most prominent action but not necessarily resulting in the best outcome for all parties. Driven by the need to be more effective and efficient in the use of a limited AMO resource, BCC reviewed its barking nuisance process and has developed a new strategy that aims to;<BR><BR>- Avoid punitive action by Council Expedite the complaint process<BR>- Reduce the demand on AMO resources<BR>- Assist the Dog owner to seek professional help to resolve the problem <BR>- Reduce AMO stress levels Increase the number of win – win outcomes, and <BR>- Reduce the financial cost to Council <BR><BR>The aim of this paper is to give readers an insight into an alternative strategy in addressing the vexatious problem of barking dog complaints.</FONT></P> </body>